WorksWithZello Return Policy
At WorksWithZello, we stand behind the quality of our products and guarantee they function as advertised. Our goal is your complete satisfaction with every purchase.
We understand that sometimes things don’t work out—and that’s okay.
100% Satisfaction Guarantee
If within the first 30 days from the date of purchase you are not completely satisfied, you may return your radios to WorksWithZello for a refund of the radio purchase price, less any actual shipping, activation, and airtime charges.
Please note: Radios returned in poor or non-resellable condition may be subject to a 35-100% restocking fee.
Return Merchandise Authorization (RMA) Procedure
Contact Us
Call us at 833-208-4055 or email us to request a return authorization. We will issue a Return Merchandise Authorization (RMA) number.
You have up to 30 days from the date of purchase to return the product.
Ship Product with RMA Number on the Box
Send the product to the address below, clearly writing the RMA number on the outside of the box:
29021 Ave Sherman STE 103
Valencia, CA 91355
We recommend using a traceable and insured shipping method such as FedEx, UPS, or USPS Certified Mail.
Refund Process:
Once we receive the returned item(s), a credit will be issued to your account immediately.
Important:
Returns without an RMA number will be refused at our facility.
We do not accept returns after the 30-day RMA period has expired.